Packing Partner technical support

Packing Partner technical support is available Monday to Friday. Please allow one working day for a response.

Phone lines are open from 10-12 and 2-4 Monday to Friday. If you need us to call you, please email a landline, as we are unable to call mobiles.

Email:		info@aimcosoftware.co.uk
Sales:		0844 410 3010
Support:		0871 910 3010
Fax:		0844 410 3011
Address:		Penygraig, Cwmann, Lampeter Carmarthenshire, SA48 8EZ

Due to the extreme success of Packing Partner V3, for the next few months I am not taking any new subscriptions. This is to give time to catch up on the existing backlog of feature requests and decide how best to expand AiMCo software. This does not affect existing users.

If you are an existing user looking to add another PC, or have been referred by a partner please email me for a link to the download.

14^th May 2013 - 4.00pm No Payment, Shipping or images from Channel Advisor	V3 Users please click here to download an update.
17^th April 2013 - 5.30pm Fixed problem with records uncombining and combining on eBay.	V3 Users please click here to download an update.
11^th April 2013 - 6.45pm Layouts not opening and print subsystem errors after update.	V3 Users please click here to download an update.
10^th April 2013 - 12.00pm Problem collecting some Amazon variations.	V3 Users please click here to download an update. Please also see here for how out of stock variations are handled.
8^th April 2013 - 11.00am Issues with updating Amazon, including fixes for the previous updates.	V3 Users please click here to download an update. If you experience issues with this update please let me know.
3^rd April 2013 - 11.00am Windows 7 updating to Internet Explorer 10. If you have this combination please follow the removal instruction as it is causing many problems, including printing and Amazon update issues.	Go to Start>Control Panel>Programs and features On the right panel click View installed updates In search enter Internet Explorer and Uninstall IE10

The records tab now allows you to view all states

Put records 'on hold' for items you don't have in stock

Annotate individual or many records in the records tab

Add your own predefined filters for the records tab

Additional barcode options including Code 128 and QR

Now supports collecting sales into Exact Abacus

Read the getting started guide in the program or online.

Press F1 or click a help link to show relevant help pages.

The same help pages are also available online, here.

Read the help pages for the features and options you use.

Familiarise yourself by seeing what all buttons and menus do

Check through all the program options and features.

On the old PC:

Open Packing Partner>Tools>Options>System and click Data Folder, this will open an explorer window

In the explorer window, copy all files and folders except all copies of settings.dat to a shared folder or memory stick.

There are three copies of settings.dat, one in the root folder, one under _backup and one under _safe.

On the new PC

Download and install the trial version from here

Open Packing Partner>Tools>Options>System and click Data Folder

Close Packing Partner and copy and replace all files and folders from the shared folder.

Re-open Packing Partner and you should have all your layouts and settings imported.

Feature licenses are unique to each PC, so you will have to select your features.

Transfer the subscription

Once you are happy that everything is working correctly on the new PC, contact AiMCo with both serial numbers.

We can then transfer your subscription from the old to the new PC.

Once your subscription is transferred, you will not be able to use Packing Partner on the old PC.

Please check the following first

You have Windows XP with Internet Explorer 8 or Windows Vista/7 with Internet Explorer 9

You have the latest printer driver and Windows updates are up to date

If printing still isn't working

In Packing Partner, click Print then select any other printer and click Properties, in the printer properties, click OK

Reselect the correct printer and click Properties, in it's properties, click OK, then try printing

If none of the above work, then please contact us

Edit the file settings.ini in the Packing Partner's data folder, to find the data folder:

On XP: C:\Documents and Settings\username\Local Settings\Application Data\Packing Partner V3

On Vista, 7 or 8: C:\Users\username\Appdata\Local\Packing Partner V3 - (username is your Windows login name)

Open settings.ini in Notepad. Beneath the [System] section, remove the line that starts lc= , save and launch Packing Partner

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