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#1 15-01-2015 09:59 am

andypand
Member
andypand

PP Beta Not Printing Collected Records

Downloaded records from eBay this morning for the first time using BETA.

Records collected & displayed correctly but when printed are only printing blank pages with just the record number printed in the corner. However print preview displays all records correctly.

Also the script we are using for a Custom Picking list is now not working and is being ignored by PP and the Picking list being generated is now just the PP default one.

Beta program is currently unusable for us so have no choice but to revert back to original stable version.

 

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#2 15-01-2015 10:14 am

Andrew
Admin
Andrew

Re: PP Beta Not Printing Collected Records

I'm not sure about the printing issues, as we haven't had anyone else with that problem.

The scripting functionality has changed, so please Email us us to see what your script does.

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#3 26-01-2015 10:49 am

andypand
Member
andypand

Re: PP Beta Not Printing Collected Records

I see that PP V3.2 is Now in Alpha Release.

Does that mean you have solved the problem we reported of PP printing Blank pages for all layouts??

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#4 26-01-2015 05:32 pm

Andrew
Admin
Andrew

Re: PP Beta Not Printing Collected Records

It hasn't been fixed because we haven't had any other instances of it.

It is possible that is a problem with running on a Mac, so we are leaving V3.1 until we know more.

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#5 27-01-2015 07:28 pm

andypand
Member
andypand

Re: PP Beta Not Printing Collected Records

We are running OS X Yosemite 10.10.1 on a 27 inch iMac with VMware Fusion 7 with Windows 7 & IE11.

All previous versions of Packing Partner have run with no problems.

Anyone else tried the 3.2 version with this or a similar configuration??

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#6 27-01-2015 11:45 pm

Andrew
Admin
Andrew

Re: PP Beta Not Printing Collected Records

We have now had one other instance of this and have a couple of ideas about it.

When you have a minute, can you email me a landline so I can connect to you and have another look.

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#7 29-01-2015 05:22 pm

Andrew
Admin
Andrew

Re: PP Beta Not Printing Collected Records

Thanks for your help

Although we haven't found an exact cause, it seems to only happen when a layout size, is exactly the same as the paper size.

The workaround

  • In the layout designer change the layout to include a 1mm border all round the layout, e.g.
    For an A4 Page, set the top and left margins to 1, Label Width 208, Label Height 295

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